-
Guest: Guest （Family）
Time: 2026-05-01 00:00
-
Score
-
Level
Jw Marriott Bao'an review
1. For a luxury hotel, the overall stay and little details are both very important parts of the full experience. The hotel is great overall and there are many good things about it. However, once you start noticing places where little details fall short in this kind of hotel, the overall experience starts to degrade.
2. Unfortunately, it falls short in the little details area. Particularly in one big aspect, which is the "waterfall spa" where the hotel's swimming pool and recreation facilities are housed. While this area is apparently not directly managed by the hotel, this was where the first obvious cracks were and the overall experience started to show major cracks.
3. First of all, the waterfall spa is clearly falling apart. The swimming pool has tons of rocks and broken parts and it generally isn't well-maintained in an obvious way.
4. The worst part was when I sat in the hot tub of the spa in the men's room, and part of it apparently was broken enough that a piece of glass or the stones broke and stuck into my swimsuit and stabbed my butt. It left a large mark and caused me to bleed. When I approached the waterfall spa staff, they weren't very concerned, instead just thanked me for finding it. If I had been stabbed by glass at another hotel I'm sure it would have been a big deal, but with how much damage there is in the waterfall spa, it would not be surprising if I was not the first case.
5. From this, other parts started sticking out about the experience in unfortunate ways. The shampoo, body wash, and conditioner are all fine, but unfortunately not good enough for a supposed luxury hotel. The dinner buffet was excellent and had many premium aspects and range of flavors, but lacked options outside of meat and seafood (e.g., vegetarian options). The TV in the room flashed a bright light and needed to be unplugged for it to not keep my party awake at night. The toilet seat was too big and the design uncomfortable, making it good neither for adults nor children. My toddler, who can sit in most adult toilet seats, would almost fall in every time she used it.
6. Except for the waterfall spa, most of the details I mentioned are incredibly minor. In fact, if I hadn't had such a poor experience in this one aspect, I doubt I would have even had a single complaint about the other aspects. But as mentioned above, for luxury hotels, it's expected that small details are worked out. If not, it breaks the illusion of grandeur and makes the hotel feel cheap, no matter how much is being paid for it. Luxury hotels need both a positive stay and for the small details to be perfect. While this J.W. Marriott can boast about the positive stay at this property, it's in the small details where it falls apart. My family will likely not return.
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Family）
Time: 2026-05-01 00:00
-
Score
-
Level
酒店位置佳，交通便利，周边餐饮娱乐丰富，出行非常方便，节假日服务依然在线
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Family）
Time: 2026-05-01 00:00
-
Score
-
Level
非常满意。按我的要求升级了房间。早餐丰盛，carey服务态度好，会推荐给身边的朋友
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Family）
Time: 2026-05-01 00:00
-
Score
-
Level
很舒服的酒店 下次还去。周边商场也很方便。泳池 下午茶都很不错。淋浴的水也特别大。
早餐种类很丰富，新鲜。
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Couple）
Time: 2026-05-01 00:00
-
Score
-
Level
Thank you so much for upgrading our room to a seaview one and decorate it with rose petals for our 20th wedding anniversary celebration!
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Family）
Time: 2026-05-01 00:00
-
Score
-
Level
礼宾部Jack服务热情，主动帮忙，很周到。
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Traveling with friends）
Time: 2026-05-01 00:00
-
Score
-
Level
The view is excellent, the location is convenient, the food is delicious, and the room is comfortable.
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （Family）
Time: 2026-05-01 00:00
-
Score
-
Level
It was a good stay. There is a children's pool with warm water, it was a bit crowded but very good to spend time with kid. Their buffet dinner was one of the best we tried.
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （家庭旅游）
Time: 2026-05-01 00:00
-
Score
-
Level
Marriott 旗下的JW线，我会想要求多一点点
大致房间空间感很够，浴袍拖鞋的质素很好，早晚自助餐质素选择都好又多款
前台员工房务员工也很友善
惟淋浴间比较残旧，厠纸质素麻麻，满地纸碎
角落同埋衣柜顶都有灰尘
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
-
Guest: Guest （家庭旅游）
Time: 2026-05-01 00:00
-
Score
-
Level
这次一家人到深圳游玩，万豪酒店不愧是老牌的五星级酒店，酒店大堂高大气派，酒店早餐丰富多彩，味道好，连吃几天都吃不腻，每天换花样吃，餐厅服务员服务态度好，礼貌热情。酒店房间宽敞、乾净衞生，房间打扫王阿姨特别热心，见面问好，每天打扫衞生，给我们补足酒店提供的物品、矿泉水，一家人体验感都非常好！下次再来深圳，还会入住！
Service: -
Price: -
Sanitary: -
Facilities: -
Place: -
Comfort: -
