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Guest: Guest （家庭旅游）
Time: 2026-05-01 00:00
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酒店特别乾净，设施完善，环境优美，8楼大厅还能拍到环球影城，带孩子旁边就是王府井可以吃饭逛街，离环球影城也近有专门的班车，酒店服务人员态度特别好，很热情，帮助提拿行李，服务态度太好，特别表扬Joanna和Jessica??
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Guest: Guest （商务旅客）
Time: 2026-05-01 00:00
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强烈推荐这家酒店！环境整洁雅致，设施齐全舒适。重点表扬Jessica和Joanna ，两位服务人员专业又暖心，入住前后贴心提醒、需求都及时处理，细节满满，让人倍感舒心，旅途疲惫瞬间治癒，非常满意！
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Guest: Guest （家庭旅游）
Time: 2026-05-01 00:00
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酒店离环球度假区很近，旁边直通奥莱商场，有购物需求的可以去买买买，碰上节假日折扣力度挺大。餐厅也很多，吃饭方便。酒店环境还行，就是早餐一般，可选择不多，还有就是衞生，吃出毛发，体验感大打折扣。前台好像是姓曹的小伙儿，服务很好，还送了小童早餐。非常感谢。
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Guest: Guest （家庭旅游）
Time: 2026-05-01 00:00
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超级喜欢的酒店，环境好，房间，大堂和餐厅可以直接看到环球影城，有酒店接驳车去环球。房间内有浴缸，免费的胶囊咖啡，床很大有2.4米，一家三口睡很舒服。早餐中西都有，非常丰富。还有非常漂亮的星空泳池，可以免费试用。客房部阿姨房间打扫的非常乾净，有需求马上帮忙解决，下次来环球一定还要住这里。
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Guest: Guest （Family）
Time: 2026-04-01 00:00
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This was the best hotel I have probably ever stayed in!! Everything was super amazing! I was here with my cousin for the weekend to visit Universal Studios. It was super convenient and close to the park.
Most hotels I’ve been to, the air is quite dry and dusty and it gets my allergies going, but it was super clean. I also requested a non-smoking room and so it smelled very fresh in the room. The shower and bath were very relaxing, the soaps and shampoos provided smelled really nice too! They had lots of amenities in the room from toothbrushes, nespresso coffee, bath salts, a soft bathrobe, slippers and even a shoe horn to slip on your shoes! The room was very spacious and we were lucky to get a view of the park!
The breakfast was also amazing! There were lots of food items to chose from! They had both traditional Chinese breakfast and English style breakfast items. I loved the pastries and salad bar! They also had fresh made juices that were very nice to drink in the morning, I loved the watermelon pear juice! There was also a central station where you could ask the chefs to cook noodles or your choice of eggs. Overall super satisfied!!
The hotel service is definitely top tier. The staff were all incredibly friendly and kind. We weren’t sure on the first morning how to use the latte machine and the staff immediately helped us and brought it to our table. There was even a free shuttle to and from Universal studios, however they do pickup and leave the park a bit early, I believe around 8:40pm. I’m assuming it’s to avoid the traffic jam after the park closes. We ended up calling a cab both times because we were enjoying the breakfast too much! Even when we checked out of the hotel, the staff outside still helped us into our cab to the train station.
The only real con I would say is that it was a bit hard to exit the parking area due to there being two weddings happening that weekend. Our cab drivers weren’t sure where to exit out from, but it wasn’t super hard to get out.?
Overall, this was a great stay and I would definitely come back! I’ve already recommended this place to a few others! Thank you so much for a wonderful experience!!?
非常感谢您的盛情宽带！！
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Guest: Guest （Family）
Time: 2026-01-01 00:00
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非常好的一次旅行体验，酒店设施、服务、早餐等方面都十分满意。酒店前台热情细致，升房后直接把寄存在前台的行李送到了房间
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Guest: Guest （Couple）
Time: 2026-01-01 00:00
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设施：超绝设计，设施特别新，目之所及都是乾净高级。
衞生：入住环境超级放心，用了浴缸很乾净！
环境：周围配套王府井商圈，步行5分钟立刻达到，去环球影城超级近，能早起的都可以坐大巴前往，小懒虫可以自行地铁一站直达，房间落地窗?早餐就餐都可看到环球魔法城堡
服务：每个人都超级注重待客礼仪，有雅而不失体，超级有耐性的介绍，超级贴心的保洁阿姨，感觉每个人都很快乐的工作，目前住过五星酒店最值的一家！
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Guest: Guest （Family）
Time: 2026-01-01 00:00
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We had an incredible stay at this luxurious hotel during our family visit to Universal Studios. From the moment we arrived, the staff made us feel right at home, and I can't say enough good things about Chloe and Melo. They went above and beyond to assist us, making our stay even more special.
The hotel is super convenient with a shuttle directly to Universal Studios, which made getting to the park a breeze. And the view from our room overlooking Hogwarts was just breathtaking! It really added to the magic of the trip.
One of the best perks is the hotel's connection to a huge, modern shopping mall, no need to venture outside to grab a bite or do some shopping. It's all right there, which was perfect for our family with a young kid.
The hotel itself is pristine, with a fresh, new feel throughout. Everything was spotless, and we could tell they really care about keeping the space comfortable and inviting.
Overall, we had a fantastic experience and would highly recommend this hotel for anyone planning a trip to Universal Studios. It's the perfect combination of convenience, comfort, and great service!
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Guest: Guest （家庭旅游）
Time: 2026-01-01 00:00
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这次周末微度假总体体验不错，酒店整体具有很强的设计感，从入住时就感受到了Chloe，mavyn的热情和专业，还给升级了景观房，通过窗户看环球影城一览无余，玻璃擦的很乾净这点很赞，很多酒店的景观房都是因为玻璃脏而大打折扣。
酒店的洗浴用水感觉应该是经过软化水处理了，像南方的自来水，洗完皮肤上是滑的。
酒店处处体现了当下流行的环保理念，例如洗浴用品都是金属罐，里面是环保包装可更换。但有个问题希望能改进，就是房间内的水是易拉罐装的，打开后就不能再封装了，住酒店的应该游客居多，出去玩的时候不方便携带，退房时候前台説其实也有瓶装水提供，但是没有摆放出来，希望下次可以主动对住客进行告知。
总体是一次不错的入住体验，每天都去环球影城走走路，到旁边的湾里吃个饭，天气也给力，望着窗外心情极好。希望下次还有机会再体验。
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Guest: Guest （家庭旅游）
Time: 2026-01-01 00:00
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家就在附近特意带孩子来打卡入住，车可以直接停在酒店B1层，乘电梯达8层办理入住（可以申请3层直通湾里商场的门禁权限）办理入住的工作人员非常热情贴心帮忙升级了房间，还亲自带到电梯。房间整体布局合理足够使用。在房间特意点了送餐服务，味道不错调料餐具都很齐全。保洁大姐服务也很周到，遇到了会主动问好。
晚饭在中餐厅解决的，因为挨着商场的原因吧只有我们一桌，菜品是值得推荐的尤其是海鲜毛血旺，是我近期吃过比较对胃口的做法了。
整体下来体验非常的不错，服务热情周到????
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