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Time: 2026-03-01 00:00
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一间交通非常便利，白云站出来行不远就到，环境非常清静，园林绿化做得很好的酒店。房间配套完整，卫生清洁很好，床上用品舒适，客服人员非常有礼，早餐品种多，美味可口，给我们的旅行留下非常好回忆，直得下次再来入住??????
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Guest: Guest （Family）
Time: 2026-02-01 00:00
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酒店很新。乾净衞生。就在白云火车站旁边。
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Guest: Guest （Family）
Time: 2026-02-01 00:00
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酒店贴心提供小童洗漱用品和拖鞋，预订了一间大床和双床，前台Wendy询问要不要联通房，非常贴心的服务，联通房把中间的门打开，空间宽敞了很多。距离白云站很近，离地铁站也很近，家庭出游交通超方便，下次来广州还选这里！
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Guest: Guest （Business traveler）
Time: 2026-02-01 00:00
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第二次入住了，酒店的优势是距离白云站很近，酒店很新、，比起上次入住也没什么装修的味道，服务整体还不错，延时退房+欢迎饮品+欢迎水果，要点赞；房间内印象最深的是办公桌，自动升降+面积大，很方便办公；由于本次入住在春运期间，楼下停了很多网约车，经常有鸣喇叭的情况，房间内也能听到声音，建议排房尽量不要安排在白云站出入口这一侧
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Guest: Guest （Business traveler）
Time: 2026-01-01 00:00
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整体来説还行，地理位置优越，服务态度也挺好的，有些细节还可以优化一下，比如説进门的自动感应门有点不灵了 ，有几部电梯上楼根本不用刷卡，房间开关不是声控的，现在好多酒店都升级了全自动系统，忘记拍照了，随便来几张。
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Guest: Guest （Business traveler）
Time: 2026-01-01 00:00
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感谢前台小吴姐姐的细心帮助，公司报销水单帮忙重新开具，否则报销不知道猴年马月了
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Guest: Guest （Other）
Time: 2026-01-01 00:00
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在广州白云站转车住这里太方便了??
【位置】出站走西广场，看到图一大楼的方向坐扶手梯一直上，上到粤胜广场D区走进去坐升降电梯??到4楼即可到达酒店??下车后不想折腾的非常适合??坐车就从来时的升降电梯直接下3楼就是进站口～
【环境】整个酒店感觉挺新的??人也不是很多，住在12楼不会吵，早餐品种也挺多的，口味还不错～
【外卖】送餐机器人??到房间～
总体来説非常适合在广州白云坐车的人，下次坐车还住这里～
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Guest: Guest （Family）
Time: 2026-01-01 00:00
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We would like to commend Kristen Wu for her excellent service recovery and professionalism during our stay.
Initially, we reported to Guest Services that our room felt unusually warm. A housekeeper came to check while delivering some amenities we had requested, but she was unable to resolve the issue and escalated it, informing us that the engineering team would inspect the room. After waiting about half an hour with no one arriving, we went down for breakfast instead.
After breakfast, we approached the front desk again and explained the situation. Kristen Wu attended to us and immediately took ownership of the issue, assuring us she would rush the engineering team to check on it.
Shortly after we returned to the room, an engineering representative arrived. He explained that the room tends to be warmer because it faces the Baiyun High-Speed Rail Station and receives strong sunlight in the morning and afternoon. He tried opening the window, but it did not help much. We then asked about the air-conditioning system, as it was winter in Guangzhou. He explained that the system can only operate either in heating or cooling mode at one time, and at that period the hotel had switched on heating due to other guests complaining about cold rooms on the construction-facing side.
We requested for a room change due to the heat, and he escalated this to Guest Services.
Kristen personally came up to our room to assist. She took the time to experience the room temperature herself and agreed that it was indeed warm because of the strong sunlight exposure. She then showed us another room of the same category on the opposite side of the hotel, which was noticeably cooler but faced the construction site.
We also shared another concern — at night, the bathroom lights were too glaring because the wall separating the bathroom and sleeping area was translucent, allowing the cove lighting to disturb our sleep. We asked if there were rooms with a more opaque partition.
Kristen then brought us to a Deluxe Room that was larger, cooler, and had a partially opaque separation wall, which suited our needs much better. We asked if we would need to top up for the upgrade, and whether a complimentary upgrade was possible. To our pleasant surprise, she kindly arranged a free upgrade for us.
Throughout the entire process, Kristen remained polite, patient, and genuinely accommodating. Her handling of the situation turned what could have been a very frustrating experience into a positive one. I even had the thought of cancelling our stay and changing hotels earlier, but her service recovery truly made the difference.
Thank you, Kristen Wu, for your outstanding service. It is staff like you who leave a lasting impression on guests.
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Guest: Guest （与好友旅游）
Time: 2026-01-01 00:00
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第一次入住EVEN逸衡酒店，无微不至的服务和关心，体现在入住赠送欢迎水果，退房后还赠送了水果，小礼品赠送。就在白云站旁边。有健身房，洗衣房。以后还会选择。前台小姐姐Evelyn非常热心。
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Guest: Guest （商务旅客）
Time: 2026-01-01 00:00
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酒店虽然刚开业不久，但是进入酒店没有闻到什么甲醛味，前台chris小哥哥服务态度热情有礼，办入住高效快捷，我问他能否升级一下房间，没想到他很爽快的答应了我，非常nice??，升级过的房间非常大，躺上去床很舒服，5楼的间房房也很大，健身器材很齐全，旁边就是洗衣房，洗好了也有烘乾机能烘乾，并且写个纸条在洗衣机上后还会有服务员送回房间这是我没想到的??，非常好的入住体验，以后再来广州的话还会再回来住??
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