Hangzhou Bay Universal Hotel

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• Guest: Guest （商务旅客）
  Time: 2025-11-01 00:00
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  酒店员工始终保持着热情和专业的态度，能够迅速有效地解决各种问题，让每一位入住的客人都能感受到尊贵的待遇。客房宽敞明亮，内部装饰典雅舒适，性价比高。早餐自助形式种类丰富，而且到12点，超级适合爱睡懒觉的人。总的来説是一次非常愉快的住宿体验。
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• Guest: Guest （独自旅游）
  Time: 2025-11-01 00:00
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  酒店在市中心，大堂环境静谧，前台的怡梦小姐姐温柔又热心，会耐心解答各种问题，也会尽可能帮忙解决，真的很感谢！其他的工作人员也看到了也都会面带微笑打招呼，职业素养超好。老牌酒店衞生做的很到位，设施设备保养的也很完善。早餐中西式都有喔，各式各样，味道也不错的。步行五分钟就有一个小吃街，超级方便，大大的赞！
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• Guest: Guest （Solo traveler）
  Time: 2025-10-01 00:00
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  I always enjoy my stay in this beautiful hotel ?? The service is 5 star! Always friendly and very accommodating and helpful.
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• Guest: Guest （Business traveler）
  Time: 2025-09-01 00:00
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  Good experience and clean room with friendly service provided by the hotel
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• Guest: Guest （Family）
  Time: 2025-08-01 00:00
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  Good breakfast, good location
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• Guest: Guest （Solo traveler）
  Time: 2025-08-01 00:00
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  I absolutely love this hotel. The location is perfect for walking to restaurants and shops. The hotel food choices are also excellent, as are the swimming pools and gym. The reason I am writing this review, however, is for the staff. Every member I encountered went out of their way to be helpful and friendly. It is a great place: old-school China luxury.
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• Guest: Guest （Business traveler）
  Time: 2025-07-01 00:00
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  Very Nice and friendly stuff Helpful reception and cheerful Breakfast very nice
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• Guest: Guest （Business traveler）
  Time: 2025-04-01 00:00
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  I asked for a non smoking room but someone had smoked in the room. Bed is rock hard, pillow is way too soft. Closet has a big draw that leave no room for hanging clothes. Plenty of restaurants and shops near by.
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• Guest: Guest （Business traveler）
  Time: 2025-03-01 00:00
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  The eating area is filthy and I was told that they cannot make omelettes as they had run out of ingredients. There is a lot of black mold
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• Guest: Guest （Business traveler）
  Time: 2024-07-01 00:00
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  Please Refer my Review for other booking
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