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Time: 2025-12-01 00:00
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I am extremely satisfied with the hotel. The service, room, gym and view were amazing. The staff were extremely helpful. She was very patient to find me the best room. I was put on the top floor with an amazing view of the CCTV headquarter. The night view from my room was also very good. The breakfast and dinner were awesome with lots of local food. The location was superb with many choices of restaurants. Despite I’m not a gym person, one should try out or at least visit it. You may get inspired.
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Guest: Guest （Business traveler）
Time: 2025-12-01 00:00
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房间设施齐全，早餐非常丰盛，服务态度好，去国贸商场可以走B1, 全程不用走外面，很方便，会推荐给身边的亲朋好友
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Guest: Guest （Couple）
Time: 2025-12-01 00:00
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I recently stayed at this hotel and a surprising sequence of oversights left me disappointed. Upon arrival I noticed a toenail on the floor, which felt like a breach of the 5-star standard I expected. The reception sent someone promptly, and the cleaning manager was genuinely apologetic, offering to either have the room cleaned again or move to a different room. We opted to switch rooms, and we were told a new room would be ready in about an hour with our luggage moved.
Approximately 90 minutes passed with no update. When I inquired again, I was told the new room was still not ready. The front desk staff member’s attitude was unhelpful and at times rude, which only compounded the frustration. After a tense exchange, a new room key was finally provided. However, the promised luggage assistance did not materialize; the accompanying staff member simply walked with us back and forth between rooms without actually moving any items.
Overall, while the cleaning manager showed empathy and proper protocol, the delays, inconsistent communication, and poor front-desk service significantly affected the experience. I hope the hotel reinforces clearer procedures for room changes and luggage handling, and maintains a consistently courteous tone across all staff. If you’d like, I can tailor this to a specific platform or adjust the tone further.
Besides this, the gym - Train Yard that is attached to the hotel is 10/10. One of the best gyms I’ve been to in China with amazing amenities.
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Guest: Guest （独自旅游）
Time: 2025-12-01 00:00
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衞生：非常乾净，每天的清洁都很细致。
环境：环境很好，但大堂稍微有些人杂。
设施：1-5楼电梯有非住店的客人使用，其他都很好。
服务：服务一流，基本有答必应
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Guest: Guest （与好友旅游）
Time: 2025-12-01 00:00
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强烈安利这家酒店！房间宽敞又乾净，暖气开得特别舒服，洗澡水热得快还不凉。出门逛街吃饭都方便，店和商场连接。服务也挺贴心的，有啥需求都能很快解决，冬天来北京住这儿太省心了！
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Guest: Guest （情侣）
Time: 2025-12-01 00:00
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这次入住国贸JEN酒店直接被前台的贴心服务圈粉！办理入住时工作人员态度超温柔，主动告知可以免费升级到高楼层景观房，完全没额外收费，幸福感瞬间拉满～ 推开房门瞬间被窗外景色惊艳，城市天际线尽收眼底，白天沐浴阳光、夜晚俯瞰霓虹，视野开阔到治癒所有疲惫。房间设施齐全且整洁，床品柔软舒适，细节处尽显品质。前台的暖心升级让整个旅程更具仪式感，下次来国贸一定还选这里，真心推荐给每一位追求舒适与惊喜的旅行者！
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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挺好的感谢前台给了个不错的房间，小孩所有用具包括润肤露都有，洗发水和沐浴露牌子也不错，房间虽然装修比较普通但是大小还可以，唯一美中不足的是双人房的床睡一大一小比较挤，二胎家庭需要考虑。
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Guest: Guest （情侣）
Time: 2025-12-01 00:00
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（图文无关，没拍照片，因为感觉没什么亮点）
住了三晚，总体体验只能算是平平无奇。先説优点：
地理位置优越，购物吃饭都很方便，衞生保持的好。
保洁阿姨很给力，打扫很及时。
仅此。
然后是缺点：
1 地理位置带来的方便也带来了交通拥堵，开车出去很堵，除非深夜回来。
2 停车费有点贵，停了三天，费用分别是150-180-140（大体价格，零头忘了）
3 服务一般般，可以説没服务吧。前台接待表情毫无波澜，至少笑脸也是没有的，因为人太多我也能谅解。 问了关于酒店停车仅回答—10元一小时与商场共用。 直到最后一天我才发现其实在国内商场购物吃饭积分是可以抵一部分停车费的。
4 最大的败笔是酒店的枕头，两只枕头一个软一个超软，而且很宽，头枕上去只能枕到一半，脑袋陷入一个坑，但是头顶却顶着枕头的上半部分，三晚睡得后背疼。
总之，感觉很平庸的酒店吧。
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Guest: Guest （情侣）
Time: 2025-12-01 00:00
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先説优点：房间和设施都非常乾净，送的欢迎水果和巧克力很好吃，还多。因为跨年夜，自助晚餐非常丰盛。酒店地理位置优越，景观好，窗外就是央视和中国樽，底下就是高端的国贸商城，吃喝玩乐买买买一体，品质在线。
缺点：服务体会很差，举两个例子，一是check in的时候，二选一房间，因为各有利弊，我稍做停顿想了一下，毫不夸张也就五秒吧，立马催促説不好意思请快一点后面很多人…，二是自助早餐时，没注意餐牌，看到好几种煎饼，问其中一种夹的是什么，服务生表情冷漠回答了一下并不耐烦加了一句看餐牌上面都有…
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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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地点邻近地铁站，楼下有大商场，餐饮：早餐丰富，晚餐美味?。员工态度友善、热情。客房员工，工作效率高，有求必应。?
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