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Guest: Guest （与好友旅游）
Time: 2025-10-01 00:00
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酒店整体很不错，朋友都説这个酒店的服务好，确实很不错。宾客关系Vanessa提前给我打了电话询问我的住房要求，在得知我颈椎不太舒服的时候很热心的帮我提前准备了乳胶枕，房间整体是不错的，空间也很大。装修是十年前的装修风格很大气，老酒店也不存在甲醛问题。在入住期间酒店也很热心的帮助我，在我忘带房卡的时候酒廊的Mia跟我核实完讯息後迅速的又给我做了一张房卡。退房的时候前台也关注我的整体感受，非常符合五星级酒店的标准！以後会考虑经常入住的。
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Guest: Guest （与好友旅游）
Time: 2025-10-01 00:00
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一进门那个吊灯是真的上档次。房间还凑合，房间里有股怪味，可能和西安最近一直下雨有关。整体服务非常好，尤其是客房阿姨和前台的小姐姐，阿姨态度极好，前台小姐姐个不高，笑容能融化雨天一切的不好心情，很可惜名字没有记住。中秋节还有猜灯谜和发月饼。下次来西安还是会住这家酒店。
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Guest: Guest （Business traveler）
Time: 2025-09-01 00:00
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The frontdesk staff gave me an upgrade to their suite room by being an IHG member. The room is spacious and the amenities is superb. The hotel location is next to shopping mall which make shopping and food hunting convenient.
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Guest: Guest （Couple）
Time: 2025-08-01 00:00
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The second time booked this one but this time is for my parents. Top notch service and facilities, very close to city centre.
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Guest: Guest （Traveling with friends）
Time: 2025-07-01 00:00
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location is good breakfast many choices
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Guest: Guest （Couple）
Time: 2025-07-01 00:00
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We had an absolutely fantastic 8 night stay at the crown Plaza , Our room was fantastic and so clean and free bottles of water everyday , Breakfast buffet was amazing so much choice , and the robot Delivering food to your room was amazing too ,would totally recommend this hotel for all types of people That’s why we booked it again in 4 days time when we’re back from Beijing Thanks Crown Plaza you’ve been truly amazing , See you on Saturday
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Guest: Guest （Business traveler）
Time: 2025-06-01 00:00
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This is one of the nicest stays foe me in Xi'an in recent memory. The hotel was at a great location and staff were extremely helpful. I had a request to print few pictures from my iPhone, the gentle man in the service desk on June 28 went above and beyond to help me download the pictures and reformat them and print out! He even went to office to photo copy another set of the picture for me. I really appreciate the help.
The food was great also, and enjoyed it very much.
I missed the bar at the 51st floor. I had good time there listening to music and live show many years ago before the COVID-19. Anyway, I would recommend this hotel to anyone who comes to Xi'an. A job well done, thanks.
Terry Yan
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Guest: Guest （Traveling with friends）
Time: 2025-03-01 00:00
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Best hotel in Xian City, you can have best view of city from 51 floor , there is bbq restaurant on top but it’s very cheap such a great location they could bring some fine dining concept !
Rooms are big and very clean
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Guest: Guest （Business traveler）
Time: 2025-03-01 00:00
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Great choice, very helpful staff, high-quality breakfast buffet
Rooms are big and convenient, in-house restaurant serves good food
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Guest: 会员9564 （其他）
Time: 2020-10-10 00:00
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为了陕博选的西安皇冠假日酒店，酒店设施好，服务态度热诚。负责宾客关系的Nicole-朱子卿，热情周到。酒店地处小寨，购物吃饭也方便。枕头舒适，房间的隔音效果好，听不见外面车流的嘈杂声。入住第一天去中餐厅吃了午饭，味道好，价格实惠。以后可以再次入住！
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