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Guest: Guest （家庭旅游）
Time: 2025-12-01 00:00
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酒占地理位置优越，就在钟楼附近，走两步就到地铁2号线钟楼站，到哪个景色都十分方便。酒店房间宽敞整洁，服务员热诚有礼，我最喜欢就是冲凉的热水一开即有，热水供应充足，没有其他酒店热田时冷时热的问题，到西安旅游必然之选。
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Guest: Guest （Traveling with friends）
Time: 2025-11-01 00:00
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The hotel staff gave us a free upgrade to a room with a window. We were able to see the bell tower from the room! The hotel is extremely close to the bell tower, drum tower and muslim quarters. The room is clean and modern. Had a comfortable stay at this hotel. The only down side is since it’s by a busy street, so you can hear car noises through out the night.
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Guest: Guest （Family）
Time: 2025-11-01 00:00
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Dear Property Owner
I am writing to convey my gratitude for the
excellent customer service I experienced
when I checked in to your hotel on 13 Nov
2025.
I was glad to encounter one of your
employees (refer photo) who took the
extra mile in rectifying my booking issues.
She calmly gave her honest opinions and
assisted me all way through until I
comfortably checked in my room.
Despite language barrier she showed her
sincerity and patience in every interaction
thus turning it to a positive experience.
I would a l s o like to c o m m e n t o n a very
helpful cleaning lady by the name of fang
fang (see photo) who took teh exra mile to
show me the laundry room and taught me
patiently how to operate the washer. She
also told m e to approach her anytime
should I need any assistance with regards
to housekeeping matters.
Their commitment to providing
outstanding service is commendable. I
would like to say thank you to all the staff
and my gratitude to both of them for their
hard work.
Best Regards
Z?
Singapore
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Guest: Guest （Family）
Time: 2025-11-01 00:00
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Free upgrade to a better room, provide free laundry room. Very near to MTR exit and scenic spots.
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Guest: Guest （Solo traveler）
Time: 2025-11-01 00:00
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When I arrived, I was welcomed by Coco at reception and another staff member whose name tag was in Chinese so I didn’t catch the English name. The service was super warm. The room was really clean, the location was amazing, and I even got a free upgrade which was such a nice surprise. Everything felt safe and it was so easy to walk everywhere since it’s right in the tourist area. Honestly, totally recommend staying here. Only minus was my room door couldn’t double lock, but nothing went missing!! Thank YOU ??
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Guest: Guest （Family）
Time: 2025-11-01 00:00
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Giving a 5 star review because we were asked by the staff (he said he upgraded our room). I booked a room without windows coz I’ve been to Xi’an before and I know how noisy it can be (which was extremely noisy with windows even closed). In the hotel description says they can help arrange transport for the airport (additional cost) but they didn’t help us. If traveling with big luggages, I do not recommend the hotel since the entrance is quite hard to find and there are only uneven stairs.
Good thing: room is clean and beautiful. Bed was comfortable. Location is close to main tourist spots, subways and restaurants .
TV is paid so can’t watch a single thing.
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Guest: Guest （Couple）
Time: 2025-11-01 00:00
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第一次来西安住这家酒店 ，楼下就是地铁站很方便 酒店乾净舒服
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Guest: Guest （Traveling with friends）
Time: 2025-11-01 00:00
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工作人员服务很好，很热情，早餐也好吃，去的迟，餐厅工作人员会耐心的等你，地理位置也很好，去景点方便。推荐????????
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Guest: Guest （商务旅客）
Time: 2025-11-01 00:00
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优雅的环境配上舒缓的音乐，亲切又体贴的服务，希望能够一如既往的保持下去我的评价小作文来咯，体验完马上就来评价了，超级推荐大家来噢地理位置很好，???车还可以停在附近的地库，非常方便！
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Guest: Guest （家庭旅游）
Time: 2025-11-01 00:00
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带老妈妈到西安旅行，看到携程网推荐璟欣酒店，钟楼地铁口，我毫不犹豫就定了。
果然跟着携程网不走弯路！
钟楼地铁口位置绝佳，出行四通八达！
新店大窗双床房，格局、装修、床品、智能化、早餐、衞生、服务都超赞！
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